Privacy Policy

Last Updated: October 2024

At iya, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use www.iyaofficial.com.

  1. Who We Are

iya Limited ("we," "us," "our") is the data controller for your personal information collected through this website. 

  1. Information We Collect

We may collect and process the following types of personal information:

  • Personal Identification Data: Name, email address, billing and shipping address, phone number.
  • Transaction Data: Details about payments to and from you, and other details of products you have purchased from us.
  • Technical Data: IP address, browser type and version, time zone settings, and location data.
  1. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your orders.
  • To communicate with you regarding your orders and to provide customer support.
  • To improve our website, products, and services.
  • To comply with legal obligations, such as tax reporting or responding to a court order.
  1. Cookies

We use cookies to enhance your experience on our website. Cookies are small text files stored on your browser or device. You can choose to disable cookies via your browser settings, though this may affect your use of the website.

  1. Sharing Your Information

We may share your personal data with:

  • Service Providers: Such as payment processors, shipping carriers, or IT support companies.
  • Legal Authorities: If required by law or to protect our rights.
  • Third-Party Analytics Providers: To help improve our website’s performance.

We will not sell your personal data to third parties.

  1. Data Security

We take appropriate security measures to protect your personal data from unauthorized access, loss, or disclosure. However, no online transmission is 100% secure, and we cannot guarantee the absolute security of your data.

  1. International Transfers

As we operate globally, your personal data may be transferred to countries outside the European Economic Area (EEA). We ensure that adequate safeguards are in place to protect your data in accordance with UK data protection laws.

  1. Your Rights

Under the UK General Data Protection Regulation (GDPR), you have the following rights:

  • Access: To request a copy of the personal data we hold about you.
  • Correction: To request the correction of inaccurate or incomplete data.
  • Erasure: To request the deletion of your data (subject to legal retention requirements).
  • Data Portability: To request that we transfer your data to another controller.
  • Objection: To object to the processing of your data in certain circumstances.

To exercise your rights, please contact us at hello@iyaofficial.com.

  1. Data Retention

We will retain your personal data only for as long as is necessary for the purposes set out in this privacy policy, or to comply with legal obligations.

  1. Changes to the Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page, and where appropriate, notified to you via email. Please check back regularly for updates.

  1. Contact Us

If you have any questions or concerns about this privacy policy, or if you wish to exercise your rights, please contact us at:

iya Limited
Email: hello@iyaofficial.com